The Atelier Return & Exchange Policy

1. Ready-to-wear items can be returned within 14 days of purchase or receipt. The ‘Atelier Couture’ line and any made-to-measure pieces cannot be returned or exchanged. 

2. Ready-to-wear items can be exchanged within 28 days of purchase. Any remaining balance from the exchange will be issued as store credit (via digital gift card).

3. Items must be unused and returned in their original packaging, along with any accompanying accessories and documents (instructions, guarantees, certificates of authenticity) and the delivery slip (if applicable).

4. Refunds will be processed within 7 business days of receiving the returned item(s) and will be credited back to the original payment method. Please allow up to 10 working days for the refunded amount to appear on your statement. Note that shipping costs and any associated handling fees, such as duties, are non-refundable.

5. Items that are incomplete, spoiled, broken, damaged, soiled, or otherwise show signs of use or wear will not be refunded or exchanged. For footwear, the sole must remain intact; therefore, we highly recommend trying on shoes on a carpet or rug-type surface.

6. Custom items made according to specific requests or products that have been altered, as well as sealed items (e.g., swimwear) that have been unsealed after purchase or delivery, cannot be returned.

7. Once an order is placed and a deposit paid for made-to-measure and custom orders, refunds are not possible. Please refer to the terms & conditions on the 'Client Deposit Receipt.'

We take pride in the quality of our products and strive to offer an exceptional shopping experience. Our return policy is designed to provide flexibility and convenience. Should you have any questions or concerns about the process, please feel free to reach out to our team at londoninfo@theateliercouture.com.